| Terms & conditions |
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1. Definitions In these terms and conditions the following definitions are used. “We”, “Us”, “the Company” means Book2bind.com. “Contract” means any contract between the company and the customer for the sale and purchase of goods. ”You”, “Purchaser”, “Customer” means the person(s) or company whose order for the goods is accepted by the company. “Goods”, “Products” means any goods or services which the company is to supply to the customer. 2. Overview and Interpretation The following terms and conditions cover all sales by Book2bind.com, a company operating in the United Kingdom. The head office of Book2bind.com is at 5 Garden Court, Sherburn Village, Durham DH6 1DR. 3. Contract All contracts between us, the company, and you, the purchaser, are subject to the laws of England. Any order placed with the company, via the web site, or by email, telephone, post, or fax or in person, together with these terms and conditions, represents the only agreement between us and constitutes a legally binding contract. If you are buying as a consumer these terms and conditions do not affect your statutory rights. You will receive confirmation or receipt of your order by email and goods will be dispatched when full payment has been received. 4. Price All prices quoted on our web site are displayed in pounds sterling (£) as are relevant delivery charges. We reserve the right to amend prices at any time in accordance with market conditions and purchasers should note that prices are only valid at point of purchase, unless you have been supplied with a formal quote, which remains valid for 30 days. Purchasers should visit the web site or contact us directly for up to date pricing information. 5. Payment Goods will only be dispatched once payment has been received in full. This will include the full selling price for the goods, plus any additional charges as stated at the point of purchase. Any exceptions to this will be at the discretion of the company. 6. Delivery The company may use any method of delivery available to it. The company will endeavour to meet delivery targets, but can accept no liability of any kind for late delivery or non-delivery. Royal Mail First Class Post may be used for some deliveries of smaller items. Although over 90% of first class deliveries arrive next day, where Royal Mail is used we can not guarantee next day receipt. All delivery prices and lead times quoted on the web site are for mainland UK only when delivered between 9.00am and 5.00pm Monday to Friday. Extra charges will apply for Saturday deliveries. Orders which include several products with varying lead times will be dispatched when all parts of the order are in stock unless otherwise arranged. 7. Availability The company will endeavour to state as accurately as possible the availability of goods on its web site and to meet the estimated delivery times wherever possible. However, circumstances beyond the company’s control may occasionally prevent delivery targets from being fulfilled. On such occasions we will meet all orders as quickly as is reasonably possible to do so. When a product has a long-term manufacturer’s delay, or is removed from sale, the company will offer an equivalent product where possible. 8. Force majeure The company shall not be liable in any way for failure to perform any of its obligations if the failure was due to any circumstances beyond the company’s control (which includes, but is not restricted to, government actions, acts of God, war, fire, flood, explosion, import or export restrictions, embargoes, resource shortages, industrial action and other labour disputes). 9. Returns policy Except in respect of goods purchased by an individual consumer, or goods that are faulty or damaged, incorrect in quantity or description or non-delivered, all returns are entirely at the discretion of the company and subject to a 30% restocking charge. For the policy on returning faulty or other unacceptable goods please consult Section 10. For any other returns the purchaser must obtain a returns authorisation number. If cancellation is accepted goods must be returned within seven days of delivery, unused and in their original packaging and must be complete, undamaged and in such a condition that enables immediate resale. Company policy is to provide a replacement product within a reasonable timescale or a credit note for the value of the returned goods. Should the goods arrive in a condition that prevents their immediate resale, they will be liable to a restocking charge of 30%. Additionally all returns outside this seven-day period will be subject to the standard 30% restocking charge. No credit shall be allowed for goods until they have been received complete. Purchasers are responsible for returning the goods to us, at their own expense and liability and for providing acceptable proof of delivery. 10. Inspection, damage and non-delivery The purchaser must inspect the goods as soon as is reasonably practicable after delivery and we shall not be liable for any defect in the goods unless the product is directly by us and the purchaser notifies us in writing within seven days of delivery. In addition, no liability for any claim for damage or non-functionality, missing items or accessories, or the order differing in quantity or description from the delivery note, shall be accepted unless the purchaser notifies the company, in writing, within seven days of delivery. The onus is on the purchaser to prove any non-functionality, loss or shortage. In this instance, company liability is limited to replacement of goods within a reasonable time or a refund of monies in respect of goods at our own discretion. Any goods returned as faulty that are found to have no fault will be subject to a 30% restocking charge. Purchasers are responsible for returning the goods to us, at their own expense and liability and for providing acceptable proof of delivery. Defects arising from improper use, unauthorised repairs, incorrect storage or handling will not be accepted as grounds for refund or return. Any damage or loss caused by us, shall be covered under our insurers details of which will be provided by us should the situation arise. 11. Guarantee The company will endeavour to pass on to the customer the benefit of any warranty given by the manufacturer of any product. However, not all goods are supplied with a manufacturer’s warranty, and such warranties will vary in duration and terms. The onus is on the purchaser to check the terms under which an individual product is covered by warranty or guarantee. The purchaser is responsible for all carriage and other additional charges incurred when returning the goods to the company under any warranty arrangement. 12. Liability and consequential loss The company cannot be held liable for any loss or damage from defects arising after the goods have been accepted and checked by the purchaser, nor can the company be held liable for incidences of misuse, incorrect storage or improper handling. Any dates specified for the availability of the goods are approximate only and the company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery of the goods. 13. Online purchasing Online purchases are only available to persons in the UK. Overseas orders may be arranged at the discretion of the company. For overseas enquiries, please contact the company directly. All descriptions given are for guidance and do not form part of a contract. Products may vary from images shown. The responsibility for ensuring that any product is sufficient and suitable for a particular purpose is the responsibility of the purchaser. For purchasers buying products as a ‘consumer’ (see The Consumer Protection (Distance Selling) Regulations 2000), goods may be returned within seven working days for a full refund. To cancel an order and receive a refund the purchaser must first inform the Returns Department and be issued with a returns authorisation number together with instructions for return. The purchaser is liable for the return postage costs and goods must be returned in their original packaging and in a condition that enables immediate resale. The company reserves the right to decline to trade with any company or person. To modified or custom orders which involve ‘man-hours’ to produce, this rule does not apply, and all such returns will be liable for a 30% restocking fee. 14. Privacy statement All customer details held on our database are for the use of the company only. We do not sell or share our customer information with any other business. We will only use customer information to send marketing items we consider to be of interest to the customer. Email addresses will only be used for marketing purposes with the consent of the customer. Entry into the marketing database must be requested in writing, by email, or by subscribing via the web site or at point of purchase. You can be removed from the marketing database at any time. Upon your written or emailed request, we will delete all personal marketing data held on our database. |